Wednesday, December 22, 2010

Quotable Quotes

I got these from the internet and selected some to share on this blog site :
1.
Well done is better than well said.Benjamin Franklin
2.
The goal as a company is to have customer service that is not just the best but legendary.Sam Walton, Founder of Wal-Mart
3.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.Henry Ford
4.
 If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.Jeff Bezos, CEO Amazon.com
5.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.Peter Drucker

6.
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.Donald Porter, V.P. British Airways
7.
Being on par in terms of price and quality only gets you into the game. Service wins the game.Tony Allesandra
8.
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.Jerry Fritz
9.
Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.Stew Leonard, CEO Stew Leonard’s
10.
If you’re not serving the customer, your job is to be serving someone who is.Jan Carlzon, ex-CEO SAP Group

11.
Make a customer, not a sale.
Katherine Barchetti
12.
 Customer service is not a department, it’s everyone’s job.Anonymous
13.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.Mark Cuban
14.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi
15.
Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!Gene Buckley, President Sikorsky Aircraft
16
Whatever the business, the customer comes first.Kerry Stokes
17.
 I won’t complain. I just won’t come backBrown & Williamson Tobacco Ad
18.
Every company’s greatest assets are its customers, because without customers there is no company.
Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life
19.
Excellent firms don’t believe in excellence – only in constant improvement and constant change.
Tom Peters

20.
Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.Betsy Sanders


21.
Here is a simple but powerful rule: always give people more than what they expect to get.Nelson Boswell
22.
Revolve your world around the customer and more customers will revolve around you.Heather Williams
23.
The customer’s perception is your reality.
Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer

24.
Do what you do so well that they will want to see it again and bring their friends.
Walt Disney
25.
When the customer comes first, the customer will last.Robert Half

26.
Right or wrong, the customer is always right.Marshall Field
27.
Your customer doesn’t care how much you know until they know how much you care.
Damon Richards
28.
Every client you keep, is one less that you need to find.Nigel Sanders
29.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends
Jeff Bezos

30.
Good customer service costs less than bad customer service.Sally Gronow, Welsh Water



31.
Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.
Martin Oliver, MD Kwik-Fit Financial Services

32.
We don’t want to push our ideas on to customers, we simply want to make what they want.Laura Ashley
33.
You are serving a customer, not a life sentence. Learn how to enjoy your work.Laurie McIntosh
34.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money
somewhere else.
Sam Walton, Founder of Wal-Mart
35.
Unless you have 100% customer satisfaction…you must improve.
Horst Schulz


36.
If we don’t take care of our customers, someone else will.
UNKNOWN
37.
The quality of our work depends on the quality of our people.
UNKNOWN
38.
Customer Service is doing right the first time.
TBH Industrial & Marine Pte Ltd
39.
The Customer is King.
UNKNOWN
40.
Be the change you’re trying to create.
Mahatma Gandhi




41.
Care more than others think wise. Risk more than others think safe. Dream more than others think practical. Expect more than others think possible.
Howard Schultz, CEO Starbucks Coffee
42.
Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.
Kevin Stirtz

43.
Customers will want to talk to you if they believe you can solve their problems.
Jeffrey Gitomer
44.
Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.
Larry Winget , Author of: Only The Best On Customer Service
45.
Excellence is not an accomplishment. It is a spirit, a never ending process.
Lawrence M. Miller.  Author of: Lean Team Management

46
Focus your business on what you do best. Let everyone else worry about the rest.
47
If I pick up the phone, I accept the responsibility to ensure the caller is satisfied, no matter what the issue is.
48
If the shopper feels like it was poor service, then it was poor service. we are in the customer perception business.
Mark Perrault
49.
If you can’t feed a hundred people, then feed just one.
Mother Teresa
50.
If you wish to be a leader you will be frustrated, for very few people wish to be led. If you aim to be a servant you will never be frustrated.
Frank F. Warren

51.
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
52.
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
Doug Warner

53.
It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
Charles Darwin
54
Know what your customers want most and what your company does best. Focus on where those two meet.
Kevin Stirtz
55.
Make it easy for your customers to talk to you.
Kevin Stirtz

56.
More business is lost every year through neglect than through any other.
Jim Cathart
57.
Never leave your customers wondering.
58.
Never underestimate the power of the irate customer.
Joel Ross
59.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
60.
People don’t want to communicate with an organization or a computer. They want to talk to a real live responsive responsible person who will listen and help them get satisfaction.
Theo Michelson


61.
People perform best and deliver the best customer service when they like what they do.
Unkown
62.
Quality is remembered long after the price is forgotten.
Gucci Family Slogan
63.
The customer’s perception is your reality.
Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer
64.
The interesting thing is when we design and architect a server, we don’t design it for Windows or Linux, we design it for both. We don’t really care, as long as we’re selling the one the customer wants.
Michael Dell

65.
The secret to successful customer service starts with YES!
66.
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
Donald A. Adams
67.
To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.
Unknown
68.
Treat your customer, as you want to be treated as a customer.
Catherine Pulsifer
69.
What do we live for if not to make life less difficult for each other?
George Eliot
70.
When you start viewing your customers as interruptions, you’re going to have problems.



71.
Would you do business with you?
Linda Silverman Goldzimer
72.

You have to perform at a consistently higher level than others. That’s the mark of a true professional. Professionalism has nothing to do with getting paid for your services.
73.
"Amazon's philosophy, for as long as we've been a company, has been to be Earth's most customer-centric company, with everything we do, we start with the customer, and we work backwards."
Patty Smith, AMAZON.







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